-
Before Work Starts
When we receive your engagement, we review the information provided. If it is sufficient, we begin work immediately after payment has cleared. If we need more to produce a company intelligence report worth acting on, we reach out the same day. The delivery clock starts once we have what we need. If we do not hear back in time, we issue a full refund. We will not deliver a report built on incomplete information.
-
Before Delivery
Before any report reaches you, it passes a quality review. Our guaranteed business research standard means if it does not meet our threshold, we hold it, rework it, and deliver within the original window from when work started. You will not receive a report we have not signed off on.
-
After Delivery
If we identify a quality issue after delivery of human-verified intelligence, we initiate the resolution ourselves. If you catch something we missed, tell us. Either way, no formal dispute or claim process is required.
-
Factual Errors
If a factual error is confirmed as substantive, we make it right. That can mean a correction, a partial credit, or a full refund. Our research report guarantee covers post-delivery corrections accepted within 30 days of delivery. We stand behind every report we put our name on.
-
What Is Not Covered
What we do not guarantee: outcomes. Deal results, ROI, conversion rates: none of that is within scope. The research report guarantee covers the quality and accuracy of what we deliver, not what you do with it afterward.
-
How We Operate
If you come to us in good faith, we will do everything in our power to make it right. That is not a policy clause. That is how our guaranteed business research operates. That is the Prophacite standard.
We don't take
your money unless
we can deliver
We verify before we start, refund if we can't deliver, and put our name on every report that ships. Human-verified vendor risk intelligence means if anything falls short, we make it right before you have to ask.
Our Research Report Guarantee in Plain English
Last updated:
The formal policy terms, remedy thresholds, and exclusions are in the section below and in our Terms of Service. The above is the honest version of how our public data intelligence commitments work.
A research report guarantee means nothing if accuracy is assumed rather than verified. Prophacite's guaranteed business research model treats every deliverable as a liability document: each claim is sourced, each confidence score is disclosed, and each report passes a quality gate before release. Where most providers answer the question "are intelligence reports accurate" by pointing to output volume, this methodology answers it with named sources, structured review layers, and a post-delivery correction window backed by defined remedies. The research report guarantee applies to every engagement tier.
Human-verified vendor risk intelligence separates signal from noise in a market saturated with unsourced summaries. Rather than packaging scraped data as analysis, guaranteed business research requires a reviewer to sign off on analytical integrity before any deliverable ships. That review checks 31 categories for depth, internal consistency, and source coverage, not surface-level formatting. When a finding cannot be corroborated to a named public source, it is flagged with a reduced confidence score or excluded entirely, because unverifiable claims have no place in a final deliverable.
Service quality obligations & remedies
Operative terms governing quality standards, remedy triggers, and exclusions for every vendor due diligence and intelligence engagement. Engagement-specific thresholds are detailed in our Terms of Service.
| Condition | Operative obligation | Scope | Response window |
|---|---|---|---|
| Intake non-qualification | Where Prophacite determines that the engagement scope may not satisfy the documented delivery standard, Prophacite shall proactively contact the Client to assist with information collection and scope clarification before any determination is made. Where, after reasonable assistance, the engagement cannot proceed, no fees shall be charged and any fees already received shall be refunded in full. |
Covered
|
Prior to engagement start |
| Pre-delivery quality gate failure | Human-verified deliverables that do not satisfy the quality gate criteria shall be withheld from delivery pending rework. Prophacite bears all rework cost. Because scope and information are already confirmed at this stage, delivery shall occur within the original committed delivery window. |
Covered
|
Within original delivery window |
| Post-delivery standard deficiency | Where a delivered company intelligence report is determined by Prophacite, or substantiated by Client, to fall below the documented quality threshold, Prophacite shall initiate the remedy process without requirement of formal Client claim. Rework, where applicable, shall be completed within three (3) business days of the deficiency being confirmed. Remedy options (revision, partial credit, or up to full refund) are defined by tier in our Terms of Service. |
Covered
|
Rework within 3 business days of confirmed deficiency |
| Factual Error: Post-Delivery | Upon Client notification of a factual error materially affecting guaranteed business research analytical integrity, Prophacite shall acknowledge within two (2) business days and conduct a source-level review. If the error is confirmed as substantive, the remedy process is triggered per our Terms of Service, up to and including a full refund. Post-delivery correction claims must be submitted within thirty (30) days of delivery. |
Covered
|
Submit within 30 days of delivery. Acknowledgment: 2 business days. |
| Outcome guarantee | Prophacite makes no representation as to business outcomes, return on investment, conversion rates, deal results, or any downstream commercial effect arising from the use of delivered B2B intelligence. Intelligence quality is the sole subject of this research report guarantee. |
Excluded
|
N/A |
| Third-party data accuracy | Occasional gaps in publicly available source records are an inherent reality of public data intelligence. Where a confirmed source inaccuracy is identified after delivery, Prophacite will review the affected findings, update the company intelligence report where warranted, and work with the Client to make it right. |
Covered
|
Review within 2 business days |
The above represents a summary of operative policy terms. Governing language, engagement-specific thresholds, and all remedy mechanics are detailed in our Terms of Service. View full Terms of Service →
Because public data intelligence draws from sources that contain gaps, inflated figures, and statements made for optics, the question of whether intelligence reports are accurate depends entirely on what happens between ingestion and delivery. Prophacite's approach to technology-augmented due diligence layers systematic collection beneath human review: algorithms surface external business signals across financial filings, regulatory records, hiring patterns, and press activity, while analysts verify what those signals actually indicate before anything reaches a final company intelligence report. This structure matters most in vendor due diligence, where a single unsourced claim can distort a commitment decision. The research report guarantee extends through post-delivery: confirmed factual errors trigger source-level review within two business days, with remedies ranging from correction to full refund. Every confidence score published in a report reflects an honest assessment of evidentiary strength, not a marketing metric. The Prophacite guaranteed business research standard holds across every engagement tier and scope.
Most B2B intelligence providers disclaim accuracy in their terms of service while marketing precision on their landing pages. Prophacite inverts that model: the guarantee is operative, not aspirational, with defined remedy triggers, rework timelines, and refund thresholds documented in binding terms. Human-verified vendor risk intelligence is not a product label but a workflow requirement, where every deliverable is held until it clears a documented quality standard.
About our research report guarantee
-
Before any report is released, it is reviewed for structural completeness across all 31 analytical categories, depth of source coverage, internal consistency between sections, and whether it meets the documented standard for the engagement scope. If it does not pass, it is held and reworked. You do not receive a report that has not cleared this review.
-
If we cannot produce a report that meets our documented quality standard, we issue the refund proactively. You do not have to ask for it. If a report is delivered and you believe it did not meet that standard, tell us. We review it and act on it. The refund policy applies to our quality standard for accuracy, depth, and sourcing. It does not apply to outcomes or results.
-
Every Prophacite report includes a Confidence Index: a single document-level score reflecting how certain we are that the information is accurate. When buyers ask whether intelligence reports are accurate, this is the answer: public sources contain noise. Numbers get inflated. Statements get made for optics. The Confidence Index is our honest assessment of how much of what is in the report we believe holds up under scrutiny, and where we have reason to be cautious.
-
Contact support@prophacite.com with the specific finding. We review every correction. If the error affects the analytical integrity of the company intelligence report, it may trigger the resolution process outlined in our Terms of Service.