1. Information We Collect

We collect different information depending on how you interact with Prophacite and which product you purchase.

All engagements:

• Contact information provided through intake forms or direct communication, including your name, email address, company name, and job title.
• Company and product information about your business, including your offerings, market position, and relevant operational details. This information is collected because our analytical system evaluates the relationship between your company and the target being analyzed.
• Payment information processed through our third-party payment processor. Prophacite does not store credit card numbers, bank account details, or other payment credentials on its own systems.

Pre-Intent Intelligence engagements:

• Your company profile, industry, and ideal customer characteristics.
• Target criteria, market segments, or geographic focus areas you provide to guide the analysis.
• A list of your existing clients, collected solely to exclude them from being surfaced as potential targets in your intelligence deliverable.

Pre-Diligence engagements:

• Target company name and any context you provide about the potential transaction, partnership, or investment.
• Specific areas of concern or focus you identify during intake.

R.I.S.K. Assessment engagements:

• Existing client or account name you wish to have assessed.
• Relationship context, contract details, or risk indicators you provide during intake.

Website visitors (no purchase required):

• Website analytics collected automatically when you visit prophacite.com, including pages viewed, session duration, browser type, device type, and approximate geographic region.

2. How We Use Your Information

Information collected is used for the following purposes:

• To deliver purchased intelligence products and communicate about your order, deliverables, and engagement status.
• To send service-related communications, including intake confirmations, delivery notifications, and follow-up correspondence.
• To improve our analytical methodology, product quality, and website experience.

Your information is never sold to third parties. Your information is not used for advertising, remarketing, or behavioral targeting. We do not share client data with any external party except our payment processor (to complete transactions) and essential infrastructure providers (to deliver our services).

3. Data Retention

We retain different categories of information for different periods based on operational need, legal requirements, and analytical methodology improvement:

After the applicable retention period, data is deleted or anonymized. If you request deletion before the retention period expires, we will honor that request except where retention is required by law.

4. Data Security

Prophacite takes reasonable measures to protect the information we hold:

• Data is encrypted in transit (TLS) and at rest.
• Access to client data is restricted to authorized personnel involved in engagement delivery.
• No payment card details are stored on Prophacite systems. All payment processing is handled by our third-party processor.
• We regularly review our security practices and update them as needed.

No system is completely secure. While we implement safeguards designed to protect your information, we cannot guarantee absolute security against all threats.

5. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Deletion: Request that we delete your personal information, subject to legal retention requirements.
• Correction: Request correction of inaccurate personal information.
• Opt-out: Opt out of non-essential communications at any time by contacting us or using the unsubscribe mechanism in any email.

To exercise any of these rights, contact us at support@prophacite.com. We aim to respond to all requests within 30 calendar days.

6. Cookies

Our website uses a limited set of cookies:

• Essential cookies required for basic site functionality (session management, security). These cannot be disabled.
• Analytics cookies used to understand how visitors interact with our website. These can be declined through your browser settings or any cookie preference mechanism we provide.

We do not use advertising cookies, remarketing pixels, or third-party tracking cookies.

7. Third-Party Services

We use a limited number of third-party services to operate our business. These include:

• Payment processing (to complete transactions securely).
• Email infrastructure (to deliver transactional and service-related communications).
• Website analytics (to measure site performance and visitor behavior in aggregate).

These providers are selected for their security practices and are limited to the minimum data necessary to perform their function. We do not permit third-party providers to use your information for their own marketing purposes.

8. Children

Prophacite's services are designed for business professionals. We do not knowingly collect information from anyone under the age of 18. If we learn that we have collected personal information from a minor, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date at the top of this page. Continued use of our website or services after a change constitutes acceptance of the updated policy.

10. Contact

If you have questions about this Privacy Policy or how your information is handled, contact us at: